Standard appointment VS Secured appointment

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1. A standard appointment is an appointment that has to be confirmed through text on the day of appointment.

Pros: Doesn't require a deposit 

        Cons: Could be canceled if you don't confirm on time.

2. A secured appointment requires a $25 deposit. Unlike standard appointments, you do not have to confirm secured appointments through text.

Pros: You don't have to worry about texting to confirm

Cons: A refundable $25 deposit is required for each service. 

1.Please be considerate when making an appointment. Nail techs only earn income when they're working.

2. Making an appointment and canceling last minute or no showing causes the nail tech to lose potential earnings

3. We have systems in place that allow you to cancel ahead of time. We understand that things come up and you may need to cancel. 

4. A lot of businesses in the beauty industry are now requiring a card to be on file or a deposit to make an appointment. They charge you the full amount regardless of if you come or not. We don't believe that's fair; we just want an advance notice (2-3 hours at least) if you can't make it.

5. Please read all steps once you get to the booking page. Our phone lines are open if you need help. 

Salon: 614-944-9023 Calls only 24/7

Customer Service: 614-683-499 Call/Text 24/7

This is the confirmation text that you'll get 3 hours prior to your appointment. Please follow the time in this text message! You have 1 hour to confirm your appointment. Do not respond "confirm, I will be there or I'm coming". Please respond "Y or N"

1. If you don’t confirm within an hour of receiving the confirmation text, the appointment will cancel.

2. Always follow the time in the confirmation text. The appointment time you selected is ONLY A REQUEST. Your requested time COULD change 15-30 min. 10am appointments are the only times that won't change. You will get a text message to confirm your appointment 3 hours before your appointment. Always follow the time in the text. You have 1 hour to confirm the appointment. 10am appointments are given until 9am to confirm.

3. Why is it important to confirm on time? Again, your nail tech only earns income when they're working. If you don’t confirm your appointment on time, we have to assume you’re not coming. 

4. What should you do if you need to add or remove a service? For example, if you book an appointment for a manicure & pedicure but, decide you don't want one of the services, please let us know immediately. Please don't wait until you get to the salon to let us know about changes. 

5. Please read all steps once you get to the booking page. Our phone lines are open if you need help.

Salon: 614-944-9023 Calls only 24/7. 

Customer Service: 614-683-499 Call/Text 24/7. 

This is the text message that you'll get the night prior to your appointment. This is just a reminder and we're looking for anyone who wants to cancel ahead of time. You don't need to respond to this text if you plan to come in. 

1. Never lose your slot with a secured appointment. If you don't want to confirm an appointment through text, a secured appointment is for you.  This is good for those who sleep-in, are busy at work, just don't check text messages or whatever reason you can think of. You can now book a secured appointment. A $25 deposit is required for each service selected. The remaining balance will be paid at checkout.

2. Secured appointments must still follow all other scheduling/time rules. We will notify you first if we need to make time changes.

3. Secured appointments are eligible for a full refund if the appointment is canceled within 2 hours of the appointment start time. No refunds will be given for cancelations inside of 2 hours or if you no show.

Secured appointments can be found at the bottom of the service section on the booking page under the "Secured Appointments" tab.